Other, other text: no product was returned.We are unable to confirm the reported complaint.If the product is returned, the manufacturer will reopen this complaint for further investigation.The most probable cause for a pump bag being wet is a leak in the cassette or tubing.The most probable cause for battery pack and lcd screen being wet is fluid ingression; however, this cannot be confirmed as no product was returned for investigation.The service history review identified no indication that the complaint was related to a service of the device within the review period.
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