A stryker sr.Qae spoke to the stryker sales account manager, who provided that the account clarified that the injury was to the user¿s leg, and they were on leave for 10 days following the injury.Additionally, the stryker sales account manager provided that the account did not allege any deficiencies of the product.After investigation, the cause for the alleged unintended zoom resulting in user injury to the leg was likely not due to any component level defect of the product.The issue was resolved for the customer by performing in-servicing and confirming no further action was required from stryker.
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