The product investigation was completed.Device evaluation details: a picture was received for evaluation following biosense webster's procedures.According to pictures provided by the customer, the photo does not provided sufficient information related to the deflection issue reported by the customer since the tip was observed relaxed with the piston down, and therefore no results can be obtained from it.Additionally, the product was returned to biosense webster (bwi) for evaluation.Visual inspection and cable testing were performed following bwi procedures.Visual analysis indicated that the tip of the device was cut.A deflection test was executed, and the curve deflected within specified parameters, without any deflection issues observed.It was concluded that the damage to the device's tip may be linked to the handling of the device after the procedure, however, this conclusion cannot be conclusively determined.A manufacturing record evaluation was performed for the finished device 30992679m number, and no internal actions related to the reported complaint condition were identified.The issue reported by the customer could not be replicated during the product investigation; other issues or circumstances may have occurred during the usage of the device that compromised its performance.As part of the quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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