The user reported the device innospire essence with the allegation of shutting off.The manufacturer received the device for investigation.The technician confirms the device not powering on, damaged power cord.They found medium amounts of contamination: dirt, dust, debris, and hair inside the device.The evidence of device being used without npc filter installed eventually contaminates throughout the npc filter port on and inside the motor/pump.Also, a loose eccentric subassembly oil cap has separated enough to start leaking oil.There was no patient harm or injury.The manufacturer concludes that no further action is necessary at this time.
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