The product was returned for analysis, numerous scratches were observed on the returned iol and this damage was not mentioned by the customer.Iol returned in a glass vial with unknown solution.One haptic is broken/torn and not returned, the other haptic has slight scratches.The optic is torn/split-cut with numerous scratch/marks across the surface.Opacification seen in the supplied videos and photos was not observed on the returned sample.The returned video shows an iol held with tweezers/forceps, one haptic is missing.The reported complaint cannot be verified from the returned video.The returned photos show an implanted iol on a monitor screen, there appears to be white/yellow marks on the optic but the exact location of the marks cannot be confirmed.We are unable to determine the root cause for the reported complaint.The iol was returned in an unknown solution, the opacification seen in the supplied videos and photos was not observed on the returned sample.The product was also subject to handling as the reported iol was explanted and returned in an unknown solution.Numerous scratches were observed on the returned iol and this damage was not mentioned by the customer.All iols are 100% cosmetically inspected as per approved manufacturing procedures and the observed damage would not meet our current release criteria.Based on these investigation findings, we are unable to verify if the iol contributed to the event.Based on the results from the product history record, the products met release criteria.We are unable to determine the root cause for the reported complaint.The iol was returned in an unknown solution, the opacification seen in the supplied videos and photos was not observed on the returned sample.The product was also subject to handling as the reported iol was explanted and returned in an unknown solution.Numerous scratches were observed on the returned iol and this damage was not mentioned by the customer.All iols are 100% cosmetically inspected as per approved manufacturing procedures and the observed damage would not meet our current release criteria.Based on these investigation findings, we are unable to verify if the iol contributed to the event.Based on the results from the product history record, the products met release criteria.The manufacturer internal reference number is: (b)(4).
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