E3: occupation: practice manager the actual device was not returned for evaluation, therefore the details of the actual condition of the sample were unable to be determine.Retention samples were visually inspected and confirmed free from defects that will affect activation of the safety sheaths such as missing tooth, tooth flash, short shot, flash on the sheath, over or under insertion collar to the hub, sheath-collar fitting, tilted cannula, and damaged parts.Retention samples were further evaluated for the sheath activation and deactivation functional test wherein all samples passed.A total of seventeen (17) complaints were received from the previous two fiscal years to the present for the same issue where most of the problems are related to usage particularly due to improper activation of the device (not activating on the hard and flat surface in a quick and firm motion).Based on the investigation of individual complaints there was no attributable cause noted related to our product and manufacturing process.Simulation through manual sheath activation was conducted on the retention samples.An audible click was heard indicating successful safety activation.The needle is fully engaged under the lock (sheath tooth) and no irregularity during and after activation was encountered that may lead to the complaint.The root cause of the complaint could not be identified to be related to our product or production process.A review of the product's lot history file revealed no issues that were encountered during the production of the reported lot.Series of visual in-process inspections to detect an abnormality on the sheath that may lead to a problem during sheath activation.The molding condition of the components critical to the safety activation of the product is routinely checked to ensure that no defects will be encountered that will lead to sheath activation problems and needle sticks.Similarly, the assembly status of the safety needle such as sheath collar fitting and damaged parts that will affect product function is being confirmed.Therefore, we advise following the instructions for use (ifu) for the proper use of the sg2 needle as indicated on the unit box, which also includes needle stick warnings, cautions, and precautions.Terumo medical products (tmp) (importer) registration no.2243441 is submitting this report on behalf of terumo (philippines) corporation (manufacturer) registration no.3003902955.
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