Philips has investigated this complaint.This complaint was received on the allura system and alleged that the control computer did not turn on.At the time the complaint was received, philips did not have enough information to assess the impact of this issue on the live x-ray imaging functionality of the system and on the clinical procedure.Since at the time it was not possible to determine whether the issue would likely cause or contribute to death or serious injury upon recurrence, the complaint was conservatively reported.After investigation, philips has identified that the issue did not occur on the allura system but on the xper flex cardio monitoring equipment.The available information does not suggest that the malfunction would be difficult to detect since the failure of the device to power up would be evident to the user.Medical professionals will identify the problem and will either postpone procedures or utilize alternate monitoring equipment if warranted (which is specified/recommended in our labeling).As per the definition of non-reportable, this device/product issue did not cause or contribute to death or serious injury nor would likely cause or contribute to death or serious injury upon recurrence.After re-evaluation, as per non-reportable rationale device-hemo-55, philips concludes that this complaint is not reportable.The codes were updated based on investigation outcome.The device problem code was corrected.
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