The customer was provided a replacement glidescope avl video baton 3-4 and the reported glidescope avl video baton 3-4 was returned to verathon for evaluation.A verathon technical service representative (tsr) evaluated the returned video baton.Upon visual inspection, the tsr was unable to confirm the video baton being snapped in half; however, the lens cover was noted as missing plastic.When connected to known, good, test verathon equipment, the video baton displayed intermittent, horizontal green lines.The video baton failed verathon's device functionality testing.The glidescope video laryngoscopes operations and maintenance manual (omm) notes that "before every use, ensure that the instrument is operating correctly and has no sign of damage.Do not use this product if the device appears damaged." verathon followed up with the customer and restated the importance of checking the device before its use in a procedure.Upon review of the device history for the glidescope avl video baton serial number "(b)(6)," it was determined that the device was manufactured on april 6, 2015 and is past the two (2) year expected product life as outlined in the glidescope video laryngoscopes omm.Due to the age of the device and the fact that there are no repairs available for the device, the customer's glidescope avl video baton 3-4 was replaced.Corrective action is not required at this time.Verathon will continue to monitor for trends.
|
A customer reported that during a patient procedure, using a glidescope avl video baton 3-4, the video baton was "snapped in half" causing the image to become distorted and the user was unable to visualize anything.Follow-up information received from the customer reported that the video baton was "bent and the fibers inside have been broken from being pushed repeatedly into the [baton] holder." the procedure was completed using a backup video baton which was made available in an unspecified amount of time.No delay during the procedure or harm to the patient was reported.
|