Model Number 8884715148 |
Device Problem
Material Rupture (1546)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 09/25/2023 |
Event Type
malfunction
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Manufacturer Narrative
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An investigation is currently underway.Upon completion, the results will be forwarded.H3: device evaluation comment - the customer stated that the device will not be returned for evaluation because it was discarded.
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Event Description
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Customer reports: the patient has a kangaroo gastrostomy tube with y port.As per manufacturer's instructions, the g-tube balloon is deflated and re-inflated.However, the daily deflating and re-inflating, weakened the retention balloon and the patient experienced a rupturing of the retention balloon while the tube was in use.Staff noticed this after some time as the gastric tube was sliding out.Also, there was some friction related redness at the insertion site as the tube was able to slide in and out during use.It is unclear why the manufacturer's instruction's require daily vs weekly deflating and reflating of the gastric tube balloon.Unfortunately, the faulty g-tube was thrown out by staff during the exchange process, thus a lot number cannot be provided.The tube was also initially inserted in community (ltc).This is also not the first time that we have experienced this at the bedside.Unfortunately, with previous g-tube balloon rupture, staff did not report to this.There was redness at the insertion site indicative of friction irritation due to retention balloon failure.
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Manufacturer Narrative
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The device history record review could not be performed since no lot number was provided from customer complaint report, and no photo sample/actual sample with a lot number was received.The physical sample was not returned; however, two images were submitted for reference.After performing a visual inspection, the sample analysis was performed on the photograph.Based on this analysis, the condition reported by customer was not observed in the images because it is necessary to see how the product works in order to make a determination, therefore the condition reported could not be confirmed.A gemba walk was done at the manufacturing facility focusing on the manufacturing equipment and process; a current process and controls were found to be followed correctly, including subassemblies, finished product assembly, packaging, and product inspections; however, there have been similar cases reported in the past, of which a formal corrective/preventative action (capa) was issued to the supplier to address the root cause and action plan.
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Search Alerts/Recalls
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