The console was not returned for analysis; however, a field service engineer (fse), conducted an onsite visual inspection of the console.While performing the visual inspection the fse found the debris shield with pitting in the laser.After replacing the blast shield the reported complaint of low power output was resolved.In addition, the customer was shown how to replace the debris shields, if in case, the reported issue occurs again.Based on the field service performed, it is most likely that the damaged debris shield could have affected the device performance thus confirming the reported finding.H3 other text: the device is capital equipment.
|