Other, other text: d3, g1, and g2 email is: regulatory.Responses@icumed.Com.H3 and h6 - evaluation codes: updated.Device evaluation: one device was returned for investigation.Visual inspection found the device was received in good condition except the strain relief on the power cord was loose and damaged.The line cord came detached from the enclosure; confirming the customer complaint.Root cause was attributed to the user pulling on the cord during use and handling.A review of the device history record (dhr) shows there were no observations or nonconformities recorded during manufacture to suggest an issue of this nature would occur with this lot of products.Replaced the strain relief and reattached the line cord to the enclosure.Performed preventative maintenance.Device passed functional testing after the completed repairs.
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