Manufacturer's investigation conclusion: the reported event of power cable damage was able to be confirmed.The heartmate 3 system controller (serial number: (b)(6)) was not returned for analysis; however, a log file was submitted for review.A review of the submitted log files showed events spanning approximately 7 days (17oct2023 ¿ 24oct2023 per timestamp).There were no notable alarms active in the logfile.Pump operation was not affected, and the device appeared to function as intended.An image of the reported damage was provided.The image showed damage to the white power cable strain relief.There was no damage to the outer silicone layer.The root cause of the reported event was unable to be conclusively determined through this investigation.The device history records were reviewed for the system controller (serial number: (b)(6)) and was found to pass all manufacturing and qa specifications before being shipped to the customer.Heartmate iii instructions for use (rev.G) section 8 entitled ¿equipment storage and care¿ and heartmate iii patient handbook section 6 entitled ¿caring for the equipment¿ addresses how to properly care for and maintain the equipment for proper use.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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