A steris service technician arrived onsite following the reported event to inspect the lighting system and found that the examination light was improperly installed.As a result of improper installation, the retaining ring became loose causing the spring arm to detach.The subcontractor responsible for installation was retrained on the proper installation procedure.The technician reinstalled the lighting system, tested it, confirmed it to be operating according to specification, and returned it to service.As a precautionary measure, the technician inspected all the other hexalux lighting systems at the user facility to confirm proper installation and operation.No additional issues have been reported.
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