This report is being submitted retrospectively as part of internal review.A review of the device's manufacturing records was not possible due to lack of information.The insertion of new sensor was off label since it was inserted in a close proximity to the older sensor.This in turn created a signal interference issue for the patient with the new sensor as the system was detecting signal from old sensor.The most likely root cause of this incident is due to the procedural error from the inserting physician as the new one should have been inserted in the other pocket/other arm.Since the usage of the system wasn't possible due to sensors being close to each other, patient made an appointment with their hcp to possibly have both the sensors removed.Multiple attempts were made to contact the patient for additional information and to check if the sensor removal happened.However, the patient remained unresponsive.As a result, the sensor removal information is not available and no further investigation was possible.
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