This report is being submitted retrospectively as part of internal review.The investigation was performed on the user synced glucose data on data management system (dms), which is an eversense cloud platform.The dms investigation analysis could not confirm the adverse event because the sensor was already retired and the system was not in use at the time of incident.The system asserted an early sensor replacement alert on (b)(6) 2023 at 10:58 am after 147 days of use.Due to early sensor retirement, a return material authorization (rma) was issued to bring back the sensor for further investigation and to determine the root cause.The returned sensor was investigated which revealed a loss of chemical performance.The eversense cgm system correctly disabled the sensor due to performance failure indicated by metric of sensor performance (msp) value going below the established threshold.The system's self test functions worked as expected by retiring the sensor.The root cause of such failure is due to the oxidation of sensor's hydrogel.No further investigation was found necessary for this complaint.
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