Report claims while the end-user was initially using the stand feature, claims to have sustained fractures to both heels of their feet.No claims or allegations of the device having malfunctioned in any way to have contributed to this event.Inspection of the device found it to remain fully operational, with no mechanical or electrical issues being found.It was however found the footplates of the seating to have been adjusted where the footplate angle was in a dorsiflexion (toes angled upward) position so when the end-user stood, their weight was shifted to the heels as opposed to the flat of the foot.The footplates are designed to be adjusted to various angles to meet the specific needs for the end-user's physical characteristics.It is permobil's contention this reported event was caused by the service provider delivering the device that was improperly adjusted for the user.The dhr was reviewed, and the device was found to have met specification prior to distribution.
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