An outside of the united states (ous) customer contacted a siemens customer care center (ccc).The customer indicated that the issue was resolved after using a new reagent vial.Siemens requested the bn ii system troubleshooting files on 3 separate dates, but the customer did not provide the troubleshooting files.Based on the information provided, calibration and quality control (qc) performance did not indicate any assay or system related issue.Further evaluation is not possible based on the information provided.The system is performing according to specifications.No further evaluation of this device is required.The n latex flc kappa reagent is marketed in the united states under material number 10873629.The 510(k) number documented in section g4 is for this product.
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A falsely elevated free light chains, type kappa (flc kappa) result was obtained on a patient sample on a bn ii system using n latex flc kappa reagent.The erroneous result was not reported to the physician(s).The sample was repeated for flc kappa two times on the same system, both times recovering lower.The lower results were reported, as the correct results, to the physician(s).There are no known reports of patient intervention or adverse health consequences due to the falsely elevated flc kappa result.
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