The complaint investigation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review, in-house testing, and field data review.Return testing was not completed as returns were not available.Data and information provided by the customer were reviewed and support the complaint issue without indication for any additional issue.A ticket search by lot did not identify an increase in complaint activity.A review of ticket trending did not identify any trends regarding commonalities for the lot number 50043fn00 and complaint issue.Accuracy testing was performed and met acceptance criteria and the product is performing as expected.A review of data history records did not identify any non-conformances or deviations associated with the lot number 50043fn00 and complaint issue.Labeling was reviewed and adequately addresses the issue.Based on the investigation, no systemic issue or product deficiency with the alinity i cea reagent lot 50043fn00 was identified.
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