The complaint has been reopened and reviewed according to fda form 483 inspectional observation ems #2, eobs2 from the fda inspection conducted between (b)(6) 2022 at the ems and bonaduz sites.A detailed investigation was performed by an expert from the technical service: since the complaint in question was submitted to hamilton medical ag almost 2 years ago, no attempts will be performed to obtain additional information.No further investigation or correction will be performed except those mentioned above.In future hamilton medical ag will report an event similar to this issue as it will be deemed a reportable event.The allegation in this complaint was confirmed to be a complaint.With this investigation it has been confirmed that the device failed to meet its specifications at the time of the event while the ventilator was used.The root cause was determined to be the alarm was caused by the reverse connection of sampling tubes of the flow sensor by human error.It has nothing to do with the quality of the machine.In consequence the problem was solved by reconnecting the tubes and the connector of flow sensor.The device worked properly afterwards.There was no patient or user harm.
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