My son is exclusively fed via gastrointestinal tube (g-tube).We have had 2 fail on us in the last quarter.My son uses avanos mic-key g-tubes size 14 fr 1.7 cm.Our second failed us today and i left the company another report digitally and then called them due to they've never contacted me back after the first failure a couple months ago.When i spoke to them today on the phone and told them i now have two failures they said their team is behind in cases.This is unacceptable.This is a life saving device as my son solely eats via g-tube.I am formally reporting this issue as i feel my failed medical devices are not being handled in proper adequate time.It is expensive to purchase these out of pocket when insurance only covers 1 per quarter.Please aid in avanos responding properly and replacing my now two failed mic-key g-tube devices.Lot numbers 30192881 and 30257721.Your assistance is much appreciated as we are a medically complex family that cares for my son at home.Reference report: mw5148286.
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