Philips has investigated this complaint.The investigation identified that at the end of a planned treatment procedure, during transfer off of the allura xper fd20 system table, the patient fell.The procedure was completed as planned.No harm to the patient nor users was reported.Information obtained during the investigation established that the patient was over 80kg.Philips has been informed that the customer is using velcro to secure the mattress to the table.The device has been returned to clinical use.The codes were updated based on the investigation outcome.Health impact code was corrected.
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