Philips has investigated this complaint.The philips field service engineer (fse) inspected the system onsite and confirmed that the c-arm cover had fallen off.During troubleshooting, the fse attempted to re-attach the cover but found that it couldn't be reattached.The fse handed over the system to customer with limitations.The fse fitted a new cover for the lateral tube in the follow up work order.After replacing the cover, the system was returned to use in good working order.The codes were updated based on the investigation outcome.
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