Without a product return, no product evaluation is able to be conducted.The lot number is unknown; therefore the device history records are unable to be reviewed.Current information is insufficient to permit a valid conclusion about the cause of this event.If additional information is obtained that adds value to the relevant content of this report and/or a conclusion can be drawn, a follow-up report will be sent.
|
It was reported by the patient that he experienced discomfort while treating.He stated it began about one week ago.He stated he changed electrodes once per week, did not rotate position on the skin, and wears the electrodes under his brace.The pain was in his arm.He did not contact his doctor and did not take or apply anything to the area.The customer service representative advised the patient to take a break in treatment until he was pain free and then conduct a time test.The patient will contact his doctor and call back with any updates or issues.A replacement supply of 72r electrodes were shipped to the patient's home.No further consequences have been reported at this time.
|