Customer reported a high glucose event that led to an er visit on (b)(6) 2023 for elevated bg value of 283mg/dl.The customer began experiencing fatigue symptoms on (b)(6) 2023.On that same day, the user entered two calibration entries, one at 3:10 pm (260 mg/dl) and another at 6:43 pm (254 mg/dl).From (b)(6) 2023 2:54 pm through (b)(6) 2023 7:04 pm as there was no sg data available.During that time frame the sensor was frequently not connected to the transmitter resulting in multiple "sensor not detected" alerts, and the user was in the initialization phase due to calibration past due.Upon reviewing the alert history, it was observed that several high glucose alerts were received on 24th, 29th and 30th of october.The user sought medical attention by visiting the emergency room on the 28th october.They subsequently had their metformin dose increased to 100 mg daily on (b)(6) 2023.The primary care physician also initiated ozempic treatment on (b)(6) 2023.The user has been unresponsive and is currently not using the system.No further investigation was possible for this complaint.H3.Device evaluated by manufacturer?no,other h6.Investigation findings updated to 114 h6.Investigation conclusions updated to 4315.
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