A philips technical consultant (tc) and philips clinical specialist (cs) went onsite to collect the logs to be evaluated internally by philips, and work with staff to preliminary test the unit respectively.The patient was being monitored via x2 on mx800 at the time of the event.The customer tested the mx800 on a simulator and all vitals alarmed.Results of functional testing could not confirm the customer's alleged malfunction.The customer was concerned about the respiration and apnea functions of the unit.The logs were provided by customer to be evaluated internally by philips.Based on the information provided in the case and by philips clinical specialist (cs), who evaluated the audit logs, the customer's allegation could not be confirmed.The device remains at the customer site.No further investigation or action is warranted at this time.
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