This report is being supplemented to provide additional information, a correction, and the legal manufacturer's investigation.B5 has been corrected to note that the reportable malfunction was not a leak, but no image.Another correction is g3 of the initial medwatch, which should have been 12 dec, 2023.Lastly, h6 component code and problem code have been corrected.D8, d9, e1, g2, h4, and h6 have been updated.A review of device history record and historical complaints analysis was conducted and no deviations that could have caused or contributed to the reported issue were identified.The device was returned to olympus for inspection, and the customer-reported event was confirmed.The biopsy channel was pierced and leaky at the distal end, which caused water invasion.Based on the results of the investigation, the biopsy channel was leaking during user handling, which caused water to invade the device.This most likely damaged the electronic components, leading to the error message displayed.The suggested event is detectable and preventable by handling the scope in accordance with the following sections of the instructions for use: "important information ¿ please read before use.Precaution: caution.Turn the video system center on only when the endoscope connector is connected to the video system center.In particular, confirm that the video system center is off before connecting or disconnecting the endoscope connector.Failure to do so can result in equipment damage, including destruction of the image sensor.Precautions for disappeared or frozen endoscopic image: warning follow the precautions given below.Otherwise, the endoscopic image may disappear unexpectedly or the frozen image may not be restored during the examination.3.8 inspection of the endoscopic system.¦inspection of the endoscopic image.Confirm that the wli, nbi, and rdi endoscopic images are normal.5.1 troubleshooting.If any irregularity is observed during the inspection described in chapter 3, ¿preparation and inspection¿, do not use the endoscope and solve the problem as described in section 5.2,¿troubleshooting guide¿.If the problem still cannot be resolved, send the endoscope to olympus for repair as described in section 5.4, ¿returning the endoscope for repair¿.Also, should any irregularity be observed while using the endoscope, stop using it immediately and withdraw the endoscope from the patient as described section 5.3, ¿withdrawal of the endoscope with an irregularity¿.".Olympus will continue to monitor field performance for this device.
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