H.6.Investigation summary: this statement is to summarize the investigation of a complaint involving the bd kiestra inoqula.According to the information provided, the customer reported on 14-nov-2023 that a sample was found that was not inoculated.The customer did a double check and found that there was growth on one dish, but not on the other two dishes from the same sample.During the investigation of the sample in question, the issue was found during incubation on day 1.The sample was inoculated over the weekend, and the issue was discovered on the monday (13-nov-2023).Following this, the sample was manually re-inoculated and incubated, with the results reported on tuesday (14-nov-2023).The patient¿s results were not reported incorrectly for this sample.However, there was a delay in treatment due to the re-inoculation of the sample until tuesday, resulting in a treatment delay of approximately one day.The field service engineer (fse) performed onsite an instrument investigation and reported that the problem was identified to be with the instrument (pipette).The pipette height for dispensing into the dish was re-taught and the pipette was monitored.Following this action, no further issues were encountered.Based on the investigation, this case has been assessed as confirmed for a bd quality issue.No new trends, risks, or hazards were identified as a result of this complaint.The issue in this complaint does not require the initiation of a corrective and preventative action (capa).A design history record (dhr) review is not required for this complaint.The complaint was evaluated via other elements of the investigation.Bd quality will continue to closely monitor for trends associated with this issue.H3 other text : see h.10.
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