The investigation was performed on the user synced glucose data on data management system (dms), which is an eversense cloud platform.Based on the investigation analysis, the sensor glucose (sg) on 06 november 2023 at 1:02 am was 131 mg/dl and blood glucose (bg) fingerstick entry was 131 mg/dl at 1:02 am.The system did not assert high glucose alert at the time of event because the sg value never crossed the high glucose alert setting of 220 mg/dl.A review of the available glucose data on dms revealed symptoms consistent with situations where estimated values provided by the app (sg values) were entered as calibrations rather than true fingerstick bg entry.Customer acknowledged that they were entering values from eversense cgm.Customer was advised to not enter anything other than a true bg meter value, from a finger stick, when calibrating.Entering estimated values or values from the eversense cgm or another cgm, can disrupt the calibration and lead to significant deviations in the sensor readings.B4.Date of this report update to 19 march 2024.G3.Date received by manufacturer updated to 21 december 2023.H3.Device manufacturer by manufacturer? yes.
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