Model Number 71992-01 |
Device Problem
Device Displays Incorrect Message (2591)
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Patient Problems
Fatigue (1849); Hypoglycemia (1912); Confusion/ Disorientation (2553); Polydipsia (2604)
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Event Date 12/01/2023 |
Event Type
Injury
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Event Description
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An error message was reported with the abbott diabetes care (adc) device.Customer received a "scan again in 10 minutes" message and was unable to obtain readings.As a result, customer experienced "weakness" "feeling thirsty", "disorientation", and was unable to self-treat, requiring third-party treatment of "jam" orally by a non-healthcare professional.There was no report of death or permanent impairment associated with this event.
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Manufacturer Narrative
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The product has been requested back for an investigation.A follow-up report will be submitted once additional information is obtained.The date of event is unknown.The date entered in section b3 is the date abbott diabetes care became aware of the event.The device mfg date is unknown.The date entered in section h4 is the date abbott diabetes care became aware of the event.All pertinent information available to abbott diabetes care has been submitted.
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Manufacturer Narrative
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Repeated attempts by adc to retrieve the product were unsuccessful and/or the customer discarded the product.No product has been returned and a valid serial number has not been provided.An extended investigation has been performed for the reported complaint and it has been determined that there was no indication that the product did not meet specification.Clinical data was reviewed and confirmed that libre sensors continue to be safe, effective, and perform as intended in the field.The available tripped trend reports were reviewed for libre sensor and perception code for the last year.The review identified a tripped trend for this perception code.This tripped trend was addressed in the tracking, trending review meeting, and investigated.The investigation concluded that the tripped trend was not correlated with a product nonconformance.Trends are regularly monitored and investigated when exceeding established thresholds to evaluate for causes associated with the product.If the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.Upon extended investigation, it was determined that the serial number provided by the customer ((b)(6)) and previously reported to the fda was not a valid serial number. therefore, section d4 was updated to unk.
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Event Description
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An error message was reported with the abbott diabetes care (adc) device.Customer received a "scan again in 10 minutes" message and was unable to obtain readings.As a result, customer experienced "weakness" "feeling thirsty", "disorientation", and was unable to self-treat, requiring third-party treatment of "jam" orally by a non-healthcare professional.There was no report of death or permanent impairment associated with this event.
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Search Alerts/Recalls
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