Philips has investigated this complaint.The philips field service engineer (fse) inspected the system onsite and confirmed that the imaging disk space was full.Review of the log files confirmed the malfunction and issue with the image disk which was full.The fse tried creating new image disk and found that image disk was full of errors, which confirmed the issue was with patient database.The fse cleaned the patient database to resolve the issue.After the repair, the system was returned to use in good working order.The codes were updated based on the investigation outcome.
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