Customer confirmed all connectors were checked and confirmed to seated properly.Customer also informed the centrifugal pump had also stopped.Then the s5 was powered up and it came back up and ran without any issue.A livanova field service engineer was dispacted to the customer site and confirmed the cp5 panel and pump did not appear to have any power.Connectors were reseated and this did not solve the issue.It was noticed that two (2) module cover plates were marked as having issue.The livanova field service engineer moved the cp5 to a different port in the ep pack and powered the s5 back on, and the cp5 and drive motor came back on and ran as expected.Since the most possible root cause was port on the ep pack was starting to go out, the livanova field service engeneer marked the suspected bad port to help keep track of it.Customer was recommended to replace the ep pack.However the customer has not yet taken any decision.Unit was returned to service.If any additional information pertinent to the reported event is received, it will be provided in a supplemental report.
|