SAMSUNG MEDISON CO., LTD. SAMSUNG GALAXY WATCH 5; DEVICE, FERTILITY DIAGNOSTIC, CONTRACEPTIVE, SOFTWARE APPLICATION
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/10/2023 |
Event Type
malfunction
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Event Description
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I purchased a samsung galaxy watch 5 which had fda approval to advertise its menstrual cycle prediction feature by utilizing skin temperature while sleeping.The watch and app report conflicting data and the predictions have never been accurate.On november 29th, i contacted samsung health about my issues with the medical device and digital application.I have been in contact with them the past two weeks.They have been unable to troubleshoot and resolve any of the issues.I left a review on the app store and they requested i delete my data to troubleshoot and were unable to reach a resolution.Now i don't have any data at all.To inform about fertility decisions.
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