Philips has investigated this complaint.This complaint was received on the allura system and alleged that the system turned off.At the time the complaint was received, philips did not have enough information to assess the impact of this issue on the live x-ray imaging functionality of the system and on the clinical procedure.Since at the time it was not possible to determine whether the issue would likely cause or contribute to death or serious injury upon recurrence, the complaint was conservatively reported.After investigation, philips has identified that the issue did not occur on the allura system but on the xper flex cardio monitoring equipment.The complaint did not contain any allegation or indication that the reported malfunction was or could be difficult to detect, since the device reportedly shut down during use.In the event of an unexpected shut down the system will display a "monitoring off" error message on the monitoring screen.A trained clinical professional would act accordingly to manually assess the patient and utilize alternate monitoring equipment (if required) which is specified / recommended in our labeling) before initiating treatment.This device/product issue did not cause or contribute to death or serious injury nor would likely cause or contribute to death or serious injury upon recurrence.After re-evaluation, as per non-reportable rationale device - hemo ¿ 12, philips concludes that this complaint is not reportable.The device problem code and evaluation method code were corrected.Codes were updated based on investigation outcome.
|