The arjo was informed about the reported incident by health canada on 21 nov 2023.An onsite visit was arranged to evaluate the claimed bed.The visit did not reveal any device failures.According to the photographic documentation, the bed was in use with the non-arjo mattress.This mattress dimensions are not recommended by the manufacturer.However, it is concluded that the type of mattress used with the bed is not related to this particular event as the patient was not stuck between the mattress and the side rail.The side rail type used with the bed was a metal pipe.The instruction for use (ifu ) indicates that: "side rails are not intended to restrain patients who make a deliberate attempt to leave the bed." based on the provided information the root cause of the investigated situation could be related with the patient's medical condition and patient's attempt to leave the bed.Arjo device was used for a patient treatment when the event occurred and from that perspective, it played a role in the event.The device did not fail to meet its specification as no malfunction of the device was observed.The complaint was assessed as reportable in abundance of cautions due to allegation of patient body entrapment.
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