At this time product has not yet been returned.An extended investigation has been performed for the reported complaint and there was no indication that the product did not meet specification.The dhrs (device history record) for the freestyle libre reader was reviewed and the dhrs showed the freestyle libre reader passed all tests prior to release.The date the incident occurred is unknown.The date entered in section b3 is the date abbott diabetes care became aware of the event.If the product is returned, a physical investigation will be performed, and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
|
A date/time settings issue was reported with the adc device.The customer reported experiencing symptoms described as "sweaty, couldn't focus, unable to reach anything nearby because they couldn't reach anything," and a loss of consciousness.The customer regained consciousness and was able self-treat with a chocolate bar.There was no report of death or permanent impairment associated with this event.
|