The customer reported that during the transfer a patient fell out of the sling.During the interview, the customer indicated that the event occurred because the staff member used an incorrect size sling, and chose an xl size instead of the appropriate l size due to the unavailability of the latter at the time.No injury was reported.The customer stated that their internal investigation was conducted and found that it was a staff error in sling size selection.No fault was found with the sling.However, the customer declined to provide further details about the event circumstances.The arjo representative advised the customer how to select the proper size of the sling.Additionally, the customer informed that they plan to purchase additional slings to ensure they have a selection of slings available at all times.The instruction for use for passive clip sling contains information that: "the right type and size of slings should be used after proper assessment of each patient/resident's size, condition and the type| of lifting situation.If the patient/resident does not meet these criteria.An alternative equipment/system shall be used." due to the limited information provided to this complaint, we are unable to define the root cause of the reported patient fall.To sum up, the arjo sling was used during the patient transfer.The patient slip out of the device and in this regard, the lift and the sling which work as a system did not meet its performance specification.The complaint was decided to be reportable due to the information that the patient fell out from the device during transfer.
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