Patient called to report product issues with her abbott device.Patient stated she received a call from abbott letting her know there is a class 1 recall involving her proclaim device.Patient stated the class 1 recall is due to the device being unable to go into mri setting.Patient stated she was denied an mri in (b)(6) 2023 because of her proclaim device not going into mri mode and she's been informed she cannot receive any mri's while this device is implanted.Patient stated she has crps (complex regional pain syndrome) which is very painful, and her device helps her a great deal, but she needs an mri which she now cannot get due to this recall issue.She also stated that she's tried calling abbott a bunch of times, but she keeps getting hung up on.Patient stated this recall issue is causing her a lot of physical and mental distress and that it is a complete "nightmare".
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