Philips received a complaint on the defibrillator indicating that the device had discharge failure.There was no patient involvement.The efficia dfm100 defibrillator, model# 866199, is substantially similar to the heartstart xl+ defibrillator (model # 861290) and will be reported in the united states under device model # 861290.
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Available details indicate that there was discharge failure.Onsite evaluation confirmed the issue.Review of the device history logs reveal no errors experienced.Functional and operational tests performed, there were no issues.Fse tested the device, there were no failures.The fse evaluated the device with the customer.It was determined there was no malfunction and no fault found with the device, but a discharge failure caused by user error.No repairs or service performed.The device is fully functional and remains at the customer site.The discharge failure was attributed by user error.The user discharged under non-recommended conditions.The investigation concludes that no further action is required at this time.
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