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Catalog Number UNKNOWN |
Device Problem
Fluid/Blood Leak (1250)
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Patient Problem
Insufficient Information (4580)
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Event Date 11/30/2023 |
Event Type
malfunction
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Event Description
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Verbatim: rcc received a complaint via phone.Pir attached.Dr was reporting case on behalf of patient, customer the patient already has the pleurx installed.No, the product is fine, but he cannot be drained without supplies.He has leaking around the catheter.Customer is requesting replacements.(b)(6) phone number.Customer does not speak english.Product needed is drainage supplies for a tunneled peritoneal catheter drainage.He pleurx is leaking is because he is not being drained and he is exploding with fluid.The product did not fail.
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Manufacturer Narrative
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(b)(4) initial emdr submission.A follow up emdr will be submitted if additional information becomes available.Device problem code: a050401.Patient problem code: f24.
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Event Description
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It was reported by consumer that dr was reporting case on behalf of patient , customer the patient already has the pleurx installed no, the product is fine, but he cannot be drained without supplies.He has leaking around the catheter.Customer is requesting replacements.(b)(6) phone number.Customer does not speak english.Product needed is drainage supplies for a tunneled peritoneal catheter drainage.He pleurx is leaking is because he is not being drained and he is exploding with fluid.The product did not fail.Verbatim: dr was reporting case on behalf of patient , customer the patient already has the pleurx installed, no, the product is fine, but he cannot be drained without supplies.He has leaking around the catheter.Customer is requesting replacements.(b)(6) phone number.Customer does not speak english.Product needed is drainage supplies for a tunneled peritoneal catheter drainage.He pleurx is leaking is because he is not being drained and he is exploding with fluid.The product did not fail.
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Manufacturer Narrative
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Pr (b)(4) follow-up emdr for device evaluation: no photos or physical samples that display the reported condition were available for investigation.A device history review could not be completed as no batch number was provided.Based on the available information we are not able to identify a root cause at this time.Should you experience any problems with our product, examination of the product involved may provide clarification as to the cause for the reported failure.Complaints received for this device and reported condition will continue to be tracked and trended.Our quality team regularly reviews the collected data for identification of emerging trends.Based on no sample, the investigation concluded, bd was not able to verify the indicated failure.H3 other text : see manufacture narration.
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