The getinge service territory manager (stm) that discovered the issue replaced the connector, line cord assembly and both hinges (left and right).Performed pm, functional checks and safety check.The failure analysis and testing department inspected a cbl assy, fo sensor extension, p/n 0012-00-1562, and observed the extension was crack/broken.(see pics).No further test can be done due to the broken extension.Retaining the cbl assy, fo sensor extension in the failure analysis and testing department per procedure.The root cause selection for this investigation will be ¿impossible to define¿ due to the department not having the capabilities to troubleshoot this part internally further in an attempt to determine the root cause.The failure analysis and testing department inspected two hinges display, left p/n d105-00-0138-01 and right p/n d105-00-0138-01 and observed that the two parts are quite rugged and stuck, if too much torque is applied it may damage or break either part.The hinges could not be tested because they are stuck.Retaining the hinges in the failure analysis and testing department per procedure.The root cause selection for this investigation will be ¿¿impossible to define¿¿ due to the department not having the capabilities to troubleshoot this part internally further in an attempt to determine the root cause.The failure analysis and testing department received a reel ac power cord, cee 7/7 type e/f, p/n d012-00-1688-08, with a reported of ¿earth resistance infinity¿.Performed visual inspection per the cardiosave service manual and found no visual damage and the part looks to be in good condition.Tested the prongs and connectors with a fluke multimeter 12218.Found that all the resistance points were normal.The failure analysis and testing department was unable to replicate the failure experienced by the customer.Retaining the reel ac power cord, cee 7/7 type e/f in the failure analysis and testing department per procedure.The root cause selection for this investigation will be ¿not confirmed¿ due to the failure analysis and testing department was unable to replicate the failure.
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