H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The date of event was not provided by the complainant/reporter, the date reflected in this report is the date bd became aware of the event.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: observation found during evaluation of original complaint: back enclosure has a crack that goes from the tripod mount to the black foam around the manufactures serial label.The back enclosure is also cracked at the top of the probe holder.The probe¿s housing is separating and the strain relief is damaged.The ultrasound image has interference / noise on the right side.The battery will not charge to 100%.These issues are use-related.H3 other text : evaluation findings are in section h11.
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