Good faith efforts (gfe) were conducted to obtain further details of the issue, however, no further information was received.A philips remote service engineer (rse) made multiple attempts to reach the customer but no response was received.Based on the information available, philips was unable to replicate the reported problem.The reported problem was not confirmed.The investigation concludes that no further action is required at this time.If additional information is received the file will be reopened.H3 other text : no response to inquiries made to the customer.
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