The customer reported that 1001-110-004 were mixed with other types of products.There were pictures provided of the mixed product, and upon visual inspection, the complaint was verified.The manufacturing site, north america molding center (namc), found the root cause to be human error in placing the materials into the wrong bin.Namc implemented corrective and preventative actions to fix the issue.This involved adding arrows on the floor for operators, updating the line clearance form, retaining and updating the itr for associates, and adding signs above the bins that match the press number.Namc performed a device history record's review (dhr) including a review of all data collected during in process and quality inspections.The batches involved in this complaint meet all acceptable quality levels (aql's), were manufactured, and released according to applicable procedures and specifications.Quality notification query for the mixed product condition was performed, and there was no history of the defect from batch 2291702.This incident has been added to our database of reported incidents.Our business team regularly reviews the collected data for identification of emerging trends.Your assistance in this matter has been helpful in trend identification and supporting our commitment to continuous quality improvement.
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