Description of defect information received: io firing problem, sample product availability: yes, sample product quantity: 1 piece(s).Investigation: sample description: the challenger handle pl520r as well as the challenger shaft pl536r were provided for investigation.They were received in an overall good condition.No obvious damages could be detected.Further, an originally packaged clip cassette pl579t / lot 52835145 was received.The used clip cassette from the surgery was not received for investigation.Investigation procedure: the functional inspection of all three sent in system components did not reveal any deviation.The clips could be applied without issues.The reported issue of jamming or firing issues could not be reproduced.The jaw width of the shaft (pl536r) was found to be within specification.No anomalies noted on the challenger handle (pl520r).Conclusion and root cause: based upon the above mentioned investigation results, the reported issue could not be reproduced.No failure of the returned challenger system was detected.The complaint is not accepted.Device history record: the device quality and manufacturing history records (dhr) have been checked for all leading device(s) lot numbers and the products found to be according to our specification valid at the time of production.There are no similar complaints against the same lot number(s) for leading components.Corrective measure: decision for corrective measures: yes [ ] no [x].Description of corrective measures incl.Recommendations to customer, if applicable: n/a.Sales decision plant: not accepted-credit note for samples.
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