The manufacturer previously reported: the manufacturer received information alleging a red service alarm condition occurred.There was no harm or injury reported.The manufacturer's investigation is ongoing.A follow-up report will be submitted when the manufacturer's investigation is complete.It was later reported by a clinical director that the evo is not sending data or data incomplete.Around 2 hours per day its reporting: patient deemed non-compliant, but on further review patient has been using.When card is downloaded it reports a much higher usage/compliance.Evaluation: the trilogy evo was sent to a third-party service center for evaluation.During the evaluation of the device at the third-party service center, it was confirmed that the device failed the system leak verification.The pressure dropped over 10s.The blower, hoses and machine flow were contaminated with saline solution.The following parts were replaced to address the issue: blower assembly, blower bellow seal, blower mounts, machine flow sensor, muffler assembly, tubing system pca, tubing blower chassis, tubing fio2, tubing -low flow o2.The air inlet foam filter was replaced per remediation.
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