The customer was getting multiple out of range high glucose and sensor check alerts between 26 nov - 2 dec 2023.Raw sensor data also showed gaps and deterioration of the signal and reference channel.This is characteristic of a shorted/ disconnected led which result in a drop off in the signal/reference channels.An rma was authorized for further investigation.Upon receipt of the rma, the sensor was tested in-house, and the review of qc revealed an led crash (permanent loss of sig and ref signals), which confirms the cause of the in vivo observations.As part of resolution, the rma was authorized to offer the user a sensor replacement.G3.Date received by the manufacturer? 12 feb 2024 h3.Device evaluated by manufacturer? yes h6 method code updated to 10.H6 result code updated to 4203.H6 conclusion code updated to 4307.
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