On march 29, 2022, senseonics was made aware of a hyperglycemia event due to alleged sensor inaccuracies on (b)(6) 2022.The user was admitted to intensive care unit because of high glucose.The blood glucose (bg) measurement was 700 mg/dl whereas the sensor glucose (sg) was 200 mg/dl.The user was diagnosed with ketoacidosis and was in icu until (b)(6) 2022, when he was discharged.The user's hcp is aware of the event.
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This report is being submitted retrospectively as part of an internal review.The transmitter was not requested to be returned for evaluation as it was still being used by the user.The investigation was performed on the user's data available in data management system.The customer's complaint of the event on (b)(6) 2022 cannot be confirmed, as the referenced sg and bg values were not found in the data for that day.Though the investigation didn't find any malfunction with the sensor, it revealed that the customer was not properly calibrating the system, which likely would have prevented the system from adjusting correctly for better accuracy.
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