Siemens has completed the investigation.A review of the summary log showed several d2 excessive drifts and d3 slope errors for the ca++ sensor occurred on the day of event.The first d2 excessive drift for ca++ sensor happened about 1 hour prior to sample analysis of the first reported sample and after sample analysis of a venous sample.A considerable number of calibration errors led to instability of the ca++ sensor temporarily on the date of event and while the samples in question were measured.This can be an attributing factor in producing the observed discrepant low ca++ results.The rp500 sn was working as intended and following the detection of calibration errors when it disabled the calcium sensor 8 times to retrieve the normal performance.Due to unavailability of time of repeat analyses and other analytes¿ parameters measured by comparative systems (with acceptable ca++ values), further investigation on the root cause analysis of discrepant low ca++ results produced by rp500 sn (b)(6) cannot be conducted at this time and a definitive root-cause is undetermined.The rp500 sn (b)(6) is performing as intended and currently operational at the customer site.Note, ph changes can impact the level of ica++ in blood samples.In the absence of ph values for repeat evaluations, investigation to determine if there was an association between ph variations and the observed discrepancy was not possible.
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