During a wolff-parkinson-white procedure, there was an error on the ensite x amplifier resulting in a delay.An orange blinking light and a message saying "an amplifier hardware error has been detected.Power down and restart the amplifier.Contact abbott technical service if the problem persists" appeared on the dws screen.All troubleshooting procedures did not resolve the issue.Every time the ensite x amplifier was rebooted, it ran properly for few minutes and then the issue appeared again.The procedure finished with no consequences for the patient.But it caused a prolongation of 30 minutes of the procedure.
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One ensite x amplifier was received for evaluation at tech center.Visual inspection revealed the rear ports and chassis show signs of wear consistent with use over time.Visual inspection of the front panel ports revealed that the port 7 connector was missing its guidepost.It was also noted that the fan filter was clogged and there was evidence of an ingress of foreign materials (dust) throughout the amplifier.For evaluation purposes the port 3 and port 4 small form-factor pluggable (sfp) were temporarily exchanged.The amplifier was powered on and then the amplifier booted to a solid green ¿ready¿ light emitting diode (led) status.This indicated the amplifier passed the power-on-self-test (post) and then successfully communicated with the test station tracker software.The intra-cardiac (ic) test was performed and was successful.The amplifier was left on for an extended amount of time, and it was noted that an error condition happened related to temperature for slot 1 and 2.Tracker eventually declared it as an over temperature condition but from a cause related to (internal chassis) heat (air flow).After cleaning the air filter, the amplifier had no observed failures.When the device was warm, a reboot was initiated and a nios slot 0 error was observed, which duplicated the reported symptom.It was noted that the temperature of the internal boards will eventually shut down automatically if enough air flow is prevented to allow adequate cooling of the internals.This is why there is a recommendation to clean the air filter periodically.The field reported event was able to be duplicated by warm cycling.Based on the information provided to abbott and the investigation performed, the reported event was able to be confirmed, and the root cause was attributed to the cardiamp board in slot 0.The device history record was reviewed to ensure that each manufacturing and inspection operation was performed.No non-conformances associated with the reported event were identified.
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