Per a philips healthcare service bulletin, the end of support date for the bipap focus ventilator was (b)(6) 2019.Accessories, supplies, upgrades, and repair support parts associated with the bipap focus ventilator were made available through the end of support date.The bulletin with an issue date of (b)(6) 2014, informed the customer of the discontinuance of the bipap focus ventilator and that support would end after five years due to it being an aging product whose technology and design has been superseded.There was no work performed by philips service.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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